Sudhir Agarwal is the Chief Executive Office of Everise, a Singapore- based firm which has grown into multi-market global experience company since its inception only three years ago. Following a series of successful acquisitions, Everise now has 12,000 digitally-enabled employees powering over 500,000 customer service interactions on a daily basis in 13 locations, speaking over 20 different languages.
As a firm believer in technology and its disruptive yet beneficial effects, Sudhir partnered Everise with Microsoft in 2018 to develop an Artificial Intelligence (AI) platform to disrupt the Contact Center and Business Process Outsourcing (BPO) industry. In addition, he led the Company to a Joint Venture with UBASE, Korea’s largest BPO to form Globee, a multilingual centre in Malaysia that is powered by native language speakers. Globee is a Global Business Services Center providing omnichannel customer service solutions that targets voice, video and text interactions in multiple languages, delivering an unprecedented intelligent, customer-centric experience by leveraging the power of AI.
Sudhir also managed the acquisition of Malaysia-based start-up, Hyperlab, Southeast Asia's leading Conversational Artificial Intelligence (AI) company, allowing Everise to offer Blended AI solutions and intelligent experiences to their enterprise clients. Most recently, Sudhir executed the acquisition of Trusource Labs, an innovative technical support company that specialises in Internet of Things (IoT) product support and help desk experiences for Apple Users.
Prior to Everise, Sudhir founded Singapore-based BPO company Sunrise and was also a founding member of Aegis, one of the largest BPO companies in India. Growing the company from its humble beginnings with a mere five-employee operation, Sudhir scaled Aegis across India, Sri Lanka, South Africa, Europe, the Middle East and Asia. Before founding Aegis, Sudhir joined global professional services firm Genpact in 1999, where he held multiple leadership roles spanning across operations and transition management. He also spearheaded the company’s successful foray into Hungary and China.
As an impactful orator and thought leader in the industry, Sudhir has been regularly invited to speak at various prestigious forums across the world, including the Wharton India Economic Forum at Philadelphia, the Aspect BPO CXO Xchange roundtable in Hong Kong and Silicon India Leadership Summit in New Delhi. Sudhir has a Bachelor’s Degree in Commerce from Delhi University and a Master of Business Administration from Manchester Business School, UK.